Manthan

This thing is so frustrating. they emailed me a 9 digit account number and they keep asking me to input a 10 digit account number. their cust service number is always busy and they never reply to email.

I cannot agree more. This has been quite a painful experience and have also lost $50. PLEASE DO NOT SUBSCRIBE TO AIRTELL. If you insist on throwing away money, I will be more than happy to provide my home address for you to send the check.

it sucks big time. and the CC number never connects I’m planning on giving a complaint against airtel for all my frustrating moments.

Please, Please do not subscribe to airtelcallhome and it’s big time waste. I lost 50$ and it lodged three complaints waiting for 45 mins average to talk to CSR. They don’t improve and always say, they are working on technical issues. I don;t know how they launched project with out testing. Please do not waste your valuable time by going to that site or calling them

hi i lost $75 today by registering with airtel. they charged my cc even without providing the service. as said by everyone their cc number doesn’t work and their website sucks. someone has to take action against them and if required a lawsuit should be filed against them for eating our money like this.

I completely agree with you. I havent heard from them yet after registering a week ago, but sure they were prompt enough to charge me for the card!!

After reading through these posts, I am thinking in same way. “I SHOULD HAVE READ THESE BEFORE TRUSTING COMMERCIAL BY SRK on all HINDI CHANNELS “. Below is the email I have send to BHARTI and I guess i will never get email back.
————————–
You failed miserably with your launch. Who in the world let you guys launch commercials without checking that your site http://www.airtelcallhome.com is working or your Toll Free numbers are working.

Your Site does not let click on submit button even though you fill all the information.

You guys chared me $25. My service is not started. The call to numbers 1-877-247-4047 and 1-877-247-5150 is not successful. I tried to complete the registration, now I do not know what my username is because it never asked for one when I try to create?
I will dispute the credit card charge that you have made if you do not call me within 24 hrs.
——————————-

I am doing this any how.

Again, never trust these BHARTI Guys.

Jay

Very very surprising, this.

I had been a Reliance Customer till now, but switched to Airtel only yesterday. But the service seems to be working fine for me. Maybe I joined them after all the issues got resolved. In that case, I am lucky.

The voice clarity seems to be awesome and the service is significantly cheaper. I hope the service quality doesn’t go down again to what you guys seem to have experienced.

One big Word before I begin any thing on them:

“AIRTEL SUCKS”

I tried to register 5 times and every time at the last step the site said it failed to register and took me to the registration page and 6th time I got succeeded and was able to register. Now after 4 days of this happening I got emails where I was been registered 5 more times and my credit card is charged all the 5 times.

You cannot contact customer service either through email or phone. They are cheating big with all the consumers. I really hope and wish we can do some thing about this.

man I thought I am the only one who feels that way, Ream my expereince right here http://www.readers-cafe.net/mlp/?p=102

Horrible Horrible Service.

–I signed up a day back and got a mail saying that sign up has been successful but the phone number has not been registered so I need to
go to the site and do it.

–Even the website is not allowing me to register.

– Now the website says that my userid/password is wrong. I have not changed it after the registration. Dont know what to do now.

–The customer care service number is always busy.Have been trying since yesterday. Its always busy.

–The website is not compatible on Macintosh Browsers.

To sum it up this is the worst up service that a company can provide. Reallly bad. STAY AWAY

~A disgruntled user

I think airtel is a good brand as compared to reliance. A friend recommended this service to me.

Very true… I lost my $50 because of them. After registering they never send me any email. Their customer service do not reply and the phone number does not work. I never thought airtel can be that big a cheater.

Hello,

I tried all other calling card comanies. they truely suck. if you are looking for quality and reliability. try reliablecalling.
they are fantastic. they offer deals for newyear and christmas.

It is total junk. Nothig works. Not even website. Shame on Airtel

you guys saved my money… i saw their ads on tv..and abt to register ….

thanks you guys…

No problem what-so-ever with the service. There were initial problems, which seems to have resolved. .I first registered with $10, got a free $10.. the call quality, like reliance was awesome.. I have now topped up with another $100 and got $100 free.

Totally recommend!

PS: Did you know that the walmart, bestbuy, jcpenny sites were down on blackfriday? Well just think this was a blackfriday for airtel. We have competition man.. and be happy about it… cheap rates .. good auality.. what else to look forward to??

anil tor r airtell’er bichi kete debo….

I surely feel airtel’s worth what I paid for. My detailed comments can be found at:
http://its4us2think.wordpress.com/2006/12/12/airtel-call-home-sucks/#comment-10

I have been a big time user of relainceindiacall.com, but just switched to airtel recently.. Works amazing. rgistered for 25 got 50.. topped up with 100 ang got 200.. Voice quality to delhi landlines and cell phones…AMAZING>>!!

Hey guys looks like this one team is totally against Airtel!!! On second thoughts… I may still try to subscribe to airtel… 3 reasons…first, I have been told and i confirmed across all comments that the voice clarity is much better…second, I am sure such a big industrial group in India is not after my 50 bucks- may be they not expected so many hits on their website and customer care not upto mark… who cares I am interested in talking to my Dad in real voice and not in extended / broken voice… third, looks like reliance is not going to react to price war and rather spend money on pulling the airtel service down (by planted bad comments without hitting on real issues of calling in clear voice at rates offered by airtel.) to make many more bucks - dont you think, reliance is not even bothered to reduce rates inspite of another big groups entry into the same market - you have new strategies to learn from reliance (any strategy guys here?

Giving a chance to Airtel will in another way help us bargain better between Reliance and Airtel right. Cant believe these guys (reliance) sitting pretty even after 2 weeks of airtel entry. ringing any bells guys!!!!

I used my Visa card to loose my money. i am trying to work with Bank of America if they canhelp. If everybody complains to their credit card company then they will tag this fucking merchant ( airtelcallhome) as high risk and return our money back.

This really sucks. Horrible experience

It seems like they are not expected this much hits on their website & yet not setup call centre properly.But this should not be venture by groups like Bharti who is going to start retail chain with walmart.Seems like it is a venture by novice guys still sitting in the benches of School,which is reflecting from website,customer service(Though not exist but so called customer service).One thing is pretty clear,airtel can’t take away chunk from reliance as first impression of airtel will stay longer on spectrum of customer’mind even they may rectify these short comings.Again here,perfect case of improfessionalism as still there’s no sign of improvement is on horizon yet after 2 week of launch.

Few things concluded from this fiasco of airtel as follows.
1.Reliance came out as more professional group even though we taught in the beginning that it is not up to the mark for US market.But after getting “airtel effect”,Reliance seems much more professional atleast on phone service for NRI.
2.No doubt ,airtel is a big player in indian mobile industry but,they are caught here as they don’t have done proper homework before initialisation of service in USA except SRK’s aid campaign.
3.From today onwards corporate USA is on holidays & if airtel is not gearing up with services,they may going to loose this opportunity to break the ice in this winter here in USA.
4.It created doubt about Walmart nexus with bharti as how can both go to gather with different philosophies of professionalism?

Folks….Cheaper still better performance. It is what AIRTEL motto is. I have subscribed to it & getting wonderful voice quality. Much much better than what Reliance gives at a higher rate. I can understand that they are going thru the teething phase at this moment. I am sure that AIRTEL did not expected such a high response. I am very much sure once they are out of this phase they will beat all others.

AIRTEL is bindaaas good very good service . I was used reliance connection for internet on my PC. but that is dam slow. but now i am using airtel DSL at my home its gives me very better service than reliance.

I am agreed with anupama

Everybody nows AIRTEL has a very big network ” n ” there is also a very long listing of AIRTEL customers. Just b,coz of airtel gives good services . n always launches new schemes n techno… for the users.

customer care is busy of airtel boss aaj tak to kabhi bhi aisi problem nahi aaye………. but when i was using reliance tab to bhaiya sirdard ho jata tha but customer care ka pata he nahi kaha hoti thi evry time u have to sit keeping aside all ur jobs if u wants to talk with the reiliance cust. care.

Shruti, Delhi, Day

I don’t think you understand the context of this post. This is about “call india” service from Airtell. This service is for Indians in US, not for people living in India. We are not complaining/comparing mobile or broadband service in India.

I have been receiving calls from my sister in US - who said that she is using Airtel Call Home! She told me that although she is facing some issues - but not as much as they are being projected on the net.

I think, we as customers, expect best of everything at all time. I’ve been using Airtel mobile & also Broadband in India and they are providing great services. I don’t see a reason why they won’t be able to provide gud services in US! Am sure its just about unestimation of traffic from this offer, some initial mad rush for this card & thus the overload. Airtel will certainly improve its services in a very short span.

As someone said on another blog

[quote] We should give our feedback in a positive way to the management, who not only had the guts to compete with Reliance but also gave us a generous welcome deal. Like a wise man said once: It doesn’t matter whether you do great things or not atleast don’t interrupt somebody doing it. And, it’s easier to say, but harder to do. Airtel is doing something harder for most other companies in india & world.

I am sure airtel will address their technical drawbacks and soon be a great competition to reliance, hence giving us more time to call our folks & friends [unquote]

Hell Junta,

Write your complaint about Air Tel Call Home to Shri Mittal at smittal@bharti.com or sbm@bharti.com.

This airtel service is really horrible.
I care for better service and airtel has provided a disguishting service. I have registered and I can’t call. Customer service is always busy.

How can one stay in business with
sloppy service.

This is Crazy…dint expect this from airtel…..Wish You were as prompt in ur service as u are in charging Credit cards…..

Management Lesson:
A great example of how easy it is to screrwup a company’s reputation that was built over the last 10 years!!!

Bad News: Reliance is cheaper than wht u hav advertised.

Note: forwarded message attached.

Once I got the reg details and started using the service, it has been a good experience, the network is better than reliance. I am sure that Airtel being such a big name in telecom back home, will resolve all the issues plaguing the service right n0w……..after all its been a remarkable company over a short span of time!!

I have been using Reliance india call and was very satisfied with it. When I heard about Airtelcallhome.com, I registered and found that I have encountered the most horrible site ever built. The site is so slow and gives errors on various screens. Till now I have not been able to register my number. As for the 24×7 customer service, the less said the better. Customer service does not exist at all. It’s clear Bharati did not do it’s homework before launcing the service in US. Unless they do something drastic to fix their site and customer service, they are out of the competition before they could even take off.

Sharukh Khan dafli baja, reliance also reduced the price and they have better business ethics than Sunil Mittal. Even prostitute don’t take money without service, Airtel is worst than prostitutes.

Try using https://www.reliablecalling.com service from TATA. It is very good by all means.

Jegan

This is the most harrowing experience I have ever had. Their web site kept telling me that that the credit card info could not be validated. After using 2 cards a few times, I switched over to Firefox from IE since their cc auth is does through AJAX, it took a long time but finally I got an account. I checked both the credit card statements - I had been billed 5 times in all. Their tollfree no is the only toll free in the world no that is busy - perpetually.

PLEASE DO NOT SUBSCRIBE TO AIRTEL, worst service….call does not get connected…in ten mins talk the call dropped three times…AIRTEL SUCKS!!!!

I have put $50 in TRASH!!!!

Oh man ..i cannot agree more. They charged me $50 more for no reason & they dont even come on line. This is the worst website i ever saw. Cant imagine how they plan to enter the US market with such customer quality. Airtel is a fraud on honest people.

It worked for me without many problems. I charged 50 dollars and next day I got free $50 in my account. Voice quality is good and I think better then reliance. Price 7.9 c but due to the free minutes now it is 4 cent. However I was (and still) unable to updated my registered numbers through their site and the many times I tried to call their CSR I get busy tone. Hope this helps!!

Has anyone tried the site recently? I think they have sorted out their problem now.. logging in is a breeze. Their CSRs are available almost instantly if you call and you account is updated very promptly..

It still has a few glitches.. like there is not “EasyDial” or anything like that so that we don’t have to remember the lengthy numbers of all our contact.. also your registered numbers do not show in your profile.. but I am sure these issues will be resolved over the period of time. They have extended their 1st recharge date to 28 Feb now.. which is a really good news - you can try for more time and then commit to put in more money if you like.

I like reliance services - but mind you, if Airtel was not there in the market, we would still be paying hefty 13 cents a minute where as people pay just 2 cents to call China.. Hat’s off to Airtel for bringing competition to the market.

I used virtual CC number which they can use only one time so payment/recharge issue. Took a while before numbers were registered. I have using AIRTEL for last 2 months it is getting better. It is worth if you qualify for double talk offer (4 cents /minute NOT Bad). Otherwise Reliance still better. Still after 2 months Website SUCKS!!. For new customers it’s not advisable to join AIRTEL.
We need to give AIRTEL credit for bring rate down which Reliance had monopoly. Still Reliance is playing cat and mouse game, Initially they offered double talk time but pulled out abruptly knowing AIRTEL has problem.
I don’t know why AIRTEL can’t fix the website issue? It’s totally disastrous for them.
So lets enjoy the better rates!!

Folks, problem with Airtel - let me know and I will help fix it, I have a lot of friends at their noida office mikey4you@hotmail.com

Pathetic simply Pathetic!!!

This is what i would call Airtel callhome service. Ever since they launched they seems to have one or the other problem. Even now on their new Summer Showers Offer…they have proven themselves NUTs……there site is down from last 4-5 days & they dont respond to phone calls/emails. Their customer care no is always busy. That junk of webpages which they call as website is fully broken and too slow…it never works!! Don’t go with Airtel.

I feel Reliance India call is much better….No issues with reliance…..Had been using it for more than an year. They have also slashed their prices. More important I heard that they are bringing some offers very soon.

Airtel Sucks——Reliance Rocks!!

What kind of service Airtel is providing they ONLY know…….bcoz their website never works…..their customer care numbr doesnt work…..they dont revert to E-mails…..you can not get through numbers…..lines always busy…..they charge you extra…..they give no offers…..even wen you fulfill all conditions….So I Have pretty much given up on AirTel Call home & now Started using Reliance back. For the last couple of weeks been very delighted to use Reliance…….need not to bother much & good easy connectivity!!

I for one though will never use AirTel again!

When I signed up for Airtel, things seemed to be going good. Then the curtain was lifted.My account locked and Airtel never gave me a reason why and then to talk to a non robotic customer service rep is like looking for needle in a haystack. I spoke to the supervisor and he “assured” me that they would get back back to me in 6 hours. FYI Airtel the word “revert” means to go back and isn’t correctly used in relation to an email response.

Its been almost 36 hours and I am still waiting. I am disputing a charge of $25, they will not tell me any account details (remember THEY have locked my account and THEY cannot access it I am told}. I sent two emails and get an automated response. Does anybody care about us in the company. I don’t think so. It has been a truly disappointing experience and really shocking to see that no matter how much these companies progress, the bureaucracy remains and even worse they politely keep telling you to call in 4 hours if you want to speak to a supervisor.

Airtel, I hope you realize you are taking hard-earned money from people who want to talk to their near and dear ones and trust you and then relegate those people to keep rehashing the account details to 20 something year olds who could care less about getting back to your customers. If this is a way of making dollars and record profits then sorry I do not want to be associated with this type of company.

hahahahha…wrote about this long back in my blog..www.adformula.blogspot.com

Using Calling card/Airtel/Relience for ISD((INDIA/UK/CANADA/USA) calling???? and not getting any extra(double) talk time…. try this…
Login into the
https://www.stanacard.com
Use Pramotion code:- 149700
Loged in today and get the benifit….. get double talk value……enroll 20$ value get 40$ talk value……WOW what a offer…..
very good sound quality, you will never be regret….. after enrolling it….. so go and get it….all number are toll free number you can enroll as many number in this….

Although most of the phone card companies are giving many offers it is not able to maintain the increasing connection completely.Even it is not giving clear signals.But these days I found one phone overcoming all these drawbacks and that is PINGO. It is one of the international calling cards company which is giving full fledged sound signals,clear voice and many more facilities.I am sure that once you use this you will make it your communication partner for ever

I recently used them for a week. The voice quality was superb and i had no issues creating an a/c and using their service. May be i was just lucky. BTW they were charging some 6 cents per minute as compared to 7.9 cents that Reliance does. Just my experience…